Lessons Learned

Using our data collection and continuous evaluation, we have learned from our tenants and their referring agencies what does and does not work when maintaining successful tenancies. Generally speaking a proactive approach works best in most situations:

DOES WORK	DOES NOT WORK
Strong intensive support and frequent referring agency check-ins for the first three months at the start of a tenancy does work.	Moving tenants into an apartment and leaving them on their own (ditch and run)
Early week move-ins allows tenants to acclimatize in a fully staffed environment.	Moving tenants in on Fridays is often a bad start to a tenancy and can have long term effects.
Informing agencies that a tenant is in arrears before they move in.	Informing referring agencies that a tenant is several months in arrears does not work
Overnight staff presence.	Leaving buildings unstaffed overnight.
Detailed reciprocal agreements between property management and referring agencies.	Leaving expectations undefined and unmonitored.
Mixed buildings are healthier non-stigmatized communities.	Giving any agency more than 10% of the tenants in the building does not work.
A partnership works if we are stronger together than we are alone.	Any partnership that is not a win/win relationship.